PRIVACY POLICY

Last updated: July 2026

1. Introduction

Welcome to FluffyLoots. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it and what rights you have in relation to it.

By using our website and purchasing our products, you agree to the terms of this Privacy Policy.

2. Who We Are

FluffyLoots is an ebook publisher specialising in pet care guides. Our website provides digital downloadable products to customers worldwide.

Contact: fluffyloots@gmail.com

3. What Information We Collect

When you purchase from us or contact us, we may collect the following information:

Your name
Your email address
Your billing address
Payment information (processed securely through our payment provider — we do not store card details)
Information you voluntarily provide when contacting us

We do not collect sensitive personal data such as health information, government identification or financial account details beyond what is necessary to process your purchase.

4. How We Use Your Information

We use the information we collect to:

Process and fulfil your orders
Send you your digital downloads
Respond to your enquiries and customer service requests
Send you occasional updates about new products and offers (only if you have opted in)
Improve our website and products
Comply with our legal obligations

We will never sell, rent or share your personal information with third parties for marketing purposes without your explicit consent.

5. How We Store Your Information

Your information is stored securely. We use trusted third party platforms including Payhip and Wix to process payments and manage our store. These platforms are GDPR compliant and maintain high security standards.

We retain your information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.

6. Your Rights

Under UK and EU data protection law, you have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information
Object to the processing of your information
Request restriction of processing
Data portability

To exercise any of these rights, please contact us at fluffyloots@gmail.com and we will respond within 30 days.

7. Cookies

Our website may use cookies to improve your browsing experience. Cookies are small files stored on your device that help us understand how you use our site. You can control cookie settings through your browser at any time.

8. Third Party Links

Our website may contain links to third party websites. We are not responsible for the privacy practices of those websites and encourage you to read their privacy policies.

9. Children's Privacy

Our website and products are not directed at children under the age of 13. We do not knowingly collect personal information from children.

10. Changes To This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

📧 fluffyloots@gmail.com